Job Description
Join InnovateTech Solutions' dynamic team as an Entry Level Chat Support Specialist! We're hosting a hiring event for motivated individuals in Jacksonville, FL to provide exceptional customer support through our digital chat platforms. No prior experience required – we provide comprehensive training to launch your career in tech support. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a collaborative environment.
What We Offer:
- Full-time position with benefits (health, dental, vision)
- Paid training and certification programs
- Advancement opportunities to senior support roles
- Modern downtown Jacksonville office with hybrid work options
- Employee referral bonuses and performance incentives
Responsibilities
- Respond to customer inquiries via live chat with accuracy and professionalism
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions in CRM systems with detailed notes
- Escalate complex issues to senior support teams when needed
- Maintain customer satisfaction metrics (CSAT) above 90%
- Collaborate with cross-functional teams to improve support workflows
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students welcome)
- Excellent written communication skills with proper grammar
- Ability to type 40+ WPM with high accuracy
- Proficient in using multiple software applications simultaneously
- Strong problem-solving and critical thinking abilities
- Patience and empathy when handling customer concerns
- Reliable internet connection for remote work components
- Availability to work rotating weekends (1-2 days/month)