Job Description
Join our dynamic team as an Entry-Level Chat Support Specialist in Chicago! No prior experience required – we provide comprehensive paid training to launch your career in customer service. Work remotely with flexible hours while helping clients resolve technical inquiries through our secure chat platform. Enjoy competitive pay, growth opportunities, and a supportive environment focused on your development. Perfect for recent graduates or career changers seeking a stable tech-adjacent role.
Responsibilities
- Provide real-time chat support to resolve customer inquiries
- Document interactions in CRM systems with accuracy
- Collaborate with technical teams for complex issue escalation
- Adhere to company SLAs for response time and resolution
- Participate in ongoing product knowledge training
- Identify trends to improve customer experience
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong written communication skills
- Basic computer proficiency
- Ability to multitask in fast-paced environments
- Customer service mindset (no experience required)
- Reliable internet connection for remote work