Job Description
Join TechConnect Solutions as an Entry-Level Chat Support Specialist and launch your customer service career in sunny San Diego! We're hosting an exclusive hiring event for motivated individuals eager to provide exceptional digital support. As a key member of our support team, you'll resolve customer inquiries via live chat while building foundational skills in communication and problem-solving. Enjoy competitive pay, comprehensive training, and a collaborative work environment with growth opportunities into senior roles. No prior experience required – we're looking for enthusiastic communicators ready to learn!
Responsibilities
- Deliver real-time customer support via live chat platform
- Resolve technical inquiries and troubleshoot product issues
- Maintain accurate customer interaction records in CRM system
- Collaborate with technical team to escalate complex issues
- Meet performance metrics for response time and resolution rate
- Participate in ongoing product knowledge training
- Contribute to improving support documentation and FAQs
Qualifications
- High school diploma or equivalent required
- Strong written communication skills in English
- Ability to multitask in fast-paced digital environment
- Basic computer literacy and typing proficiency (40+ WPM)
- Customer service mindset with problem-solving aptitude
- Reliable internet connection for remote work flexibility
- Available to work weekdays and weekends (shift-based)
- Must attend in-person hiring event in San Diego