Job Description
Join TechConnect Solutions as an Entry Level Chat Support Specialist in San Francisco! We're seeking passionate individuals to deliver exceptional customer experiences through live chat. This immediate-start position offers full-time benefits, growth opportunities, and a dynamic team environment. Perfect for recent graduates or career changers with strong communication skills. If you thrive in fast-paced settings and love helping others, apply today!
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues using knowledge base and troubleshooting guides
- Document all interactions in CRM system with detailed notes
- Collaborate with senior support staff for complex escalations
- Maintain 95% customer satisfaction rating through empathetic communication
- Participate in weekly training sessions for product updates
- Identify trends in customer feedback for service improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 40 WPM typing accuracy
- Experience with Zendesk or similar chat platforms
- Strong written communication skills with zero grammar errors
- Ability to multitask 5-7 concurrent chats
- Basic troubleshooting for common software issues
- Must pass background check and drug screening
- Flexible schedule including weekends