Job Description
Launch your customer service career with our paid training program! Join our dynamic Columbus, OH team as an Entry-Level Chat Support Specialist. We're seeking passionate individuals to deliver exceptional digital customer experiences while building foundational skills in tech support, problem-solving, and communication. No prior experience required—comprehensive training provided. Enjoy competitive pay, flexible scheduling options, and a supportive team environment focused on your growth.
Responsibilities
- Provide real-time text-based customer support via chat platforms
- Resolve technical inquiries and troubleshoot software/hardware issues
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex cases
- Adhere to company protocols and security guidelines
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- Strong written communication skills
- Basic computer proficiency
- Ability to multitask in fast-paced digital environments
- Customer service mindset with patience and empathy
- Must pass background check and drug screening
- Reliable internet connection for remote work