Job Description
Launch your career with TechConnect Solutions! We're seeking passionate Entry-Level Chat Support Specialists in Jacksonville, FL for our upcoming hiring event. Join our dynamic team to deliver exceptional digital customer experiences while receiving industry-leading training and growth opportunities. No experience necessary—we provide comprehensive onboarding!
Why Join Us?
- Industry-leading pay with performance bonuses
- Full benefits package (health/dental/vision)
- Paid professional development certifications
- Flexible hybrid work options post-training
- Clear advancement path to senior roles
Responsibilities
- Respond to customer inquiries via live chat with 99% accuracy
- Resolve technical and billing issues using CRM tools
- Maintain detailed case documentation in Salesforce
- Collaborate with tier-2 support for escalations
- Achieve 95+ customer satisfaction scores
- Participate in monthly performance reviews
- Adhere to FERPA and PCI compliance standards
Qualifications
- High school diploma or equivalent (required)
- Minimum 45 WPM typing accuracy
- Proficient in Google Workspace tools
- Basic troubleshooting knowledge
- Exceptional written communication skills
- Ability to multitask across 3+ chats
- Customer-first mindset with empathy
- Reliable high-speed internet connection