Job Description
Join our award-winning customer experience team as an Entry-Level Chat Support Specialist! We're seeking motivated individuals with excellent communication skills to provide real-time assistance via chat. No prior experience required – we provide comprehensive paid training to equip you with the tools for success. This role offers career growth opportunities, competitive benefits, and a dynamic work environment in Jacksonville's thriving tech sector. Become the voice of our brand and help customers resolve inquiries with speed and empathy.
Responsibilities
- Deliver real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of customer interactions and solutions
- Collaborate with technical teams to escalate complex problems
- Meet performance metrics for response time and resolution efficiency
- Continuously refine knowledge base articles to improve self-service options
- Participate in ongoing training to enhance product expertise
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written communication and typing proficiency (60+ WPM)
- Strong problem-solving and multitasking abilities
- Basic familiarity with CRM software (training provided)
- Customer-centric mindset with patience and empathy
- Ability to work flexible shifts including weekends
- Passion for technology and continuous learning