Job Description
Join our dynamic customer experience team as an Entry-Level Chat Support Specialist! We're seeking passionate individuals in Charlotte, NC to deliver exceptional digital customer support. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment where your voice matters.
Responsibilities
- Respond to customer inquiries via live chat with accuracy and empathy
- Resolve technical issues using knowledge base and troubleshooting guides
- Document interactions and escalate complex cases to senior agents
- Maintain customer satisfaction scores above 95%
- Collaborate with team members to improve support processes
- Adhere to company SLAs and quality standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (no experience required)
- Strong written communication skills (clear, concise messaging)
- Proficient typing speed (minimum 40 WPM)
- Basic computer literacy and internet navigation
- Ability to multitask in fast-paced digital environments
- Customer-first mindset with patience and empathy
- Reliable internet connection and quiet home workspace option
- Availability to work evenings/weekends as needed