Job Description
Join TechConnect Solutions as a Chat Support Specialist and kickstart your career in customer service! We're seeking passionate individuals in Charlotte, NC to deliver exceptional support through live chat. No experience required – we provide comprehensive training and career growth opportunities. Our Illinois hiring event offers on-the-spot interviews for these full-time roles with competitive benefits and remote flexibility.
Why Join Us? • Industry-leading training program • Health/dental/vision insurance • 401(k) with company match • Career advancement pathways • Collaborative team culture
Responsibilities
- Provide real-time customer support via live chat platform
- Resolve technical inquiries with clear, concise communication
- Document interactions and maintain detailed case notes
- Collaborate with technical teams to resolve complex issues
- Meet performance metrics for response time and satisfaction
- Contribute to continuous improvement of support processes
Qualifications
- High school diploma or equivalent (no experience required)
- Exceptional written communication skills
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and critical thinking
- Customer-focused mindset with patience
- Basic computer proficiency (Windows/Mac, browsers)
- Reliable internet connection for remote work