Job Description
Join our award-winning support team and launch your career in customer service! TechSolutions Inc. is seeking enthusiastic Entry Level Chat Support Specialists for immediate opportunities in Fort Worth, TX. No experience required—we provide comprehensive training to set you up for success. Enjoy a collaborative environment, competitive pay, and clear growth paths into senior support roles.
As a vital part of our customer success team, you’ll resolve inquiries via live chat, troubleshoot technical issues, and deliver exceptional experiences. This role offers flexible scheduling and is perfect for recent graduates or career changers ready to build transferable skills in a dynamic tech environment.
Responsibilities
- Respond to customer inquiries via live chat within 30-second SLA
- Resolve technical issues using knowledge base and ticketing systems
- Document interactions and maintain accurate CRM records
- Escalate complex issues to Tier 2 support with detailed context
- Participate in daily team meetings and training sessions
- Meet monthly CSAT and resolution rate targets
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written communication skills with professional tone
- Basic computer proficiency and internet navigation abilities
- Strong problem-solving and critical thinking aptitude
- Ability to multitask in fast-paced digital environment
- Customer service mindset with patience and empathy
- Reliable high-speed internet and quiet home office space