Job Description
Are you a natural communicator looking for a career that offers growth and stability? Apex Customer Solutions is currently hiring Entry Level Chat Support Specialists in Chicago, IL. We are seeking passionate individuals to join our remote-first team and provide exceptional support to our clients.
We pride ourselves on our culture of excellence and are looking for team members who are eager to learn and ready to start immediately. Whether you are looking to break into customer service or advance your career, this is the perfect opportunity for you.
Key Highlights:
- Immediate Start: Onboarding begins within 48 hours of acceptance.
- Competitive Pay: Earn between $18 and $24 per hour based on experience.
- Flexible Work: Fully remote position with no commute required.
- Training Provided: Comprehensive paid training program to get you up to speed.
Responsibilities
- Resolve Inquiries: Provide accurate and timely responses to customer questions via live chat software.
- Troubleshoot Problems: Diagnose technical or billing issues and provide effective solutions.
- Maintain Records: Log customer interactions and account details accurately in the CRM system.
- Uphold Standards: Adhere to company guidelines to ensure high customer satisfaction ratings.
- Collaborate: Work with the technical support team to resolve complex escalations.
Qualifications
- High School Diploma: Required; Associate’s degree preferred.
- Fluent English: Excellent grammar and spelling skills.
- Typing Skills: Minimum 40 WPM with high accuracy.
- Reliable Internet: Stable, high-speed connection at home.
- Problem Solving: Ability to think on your feet and de-escalate situations.
- Availability: Must be available to work a flexible schedule including weekends and evenings.