Job Description
Are you a great communicator looking to kickstart your career in customer service?
We are actively hiring Entry Level Chat Support Specialists to join our growing team in Charlotte, NC. In this pivotal role, you will be the face of our brand, connecting with customers through live chat to resolve inquiries and provide top-tier service. We offer comprehensive paid training and a supportive environment for those ready to learn and grow.
If you are detail-oriented, patient, and eager to work in a modern, remote-friendly setting, we want to meet you.
Responsibilities
- Respond to customer inquiries via live chat in a professional, timely, and friendly manner.
- Assist customers with product information, order tracking, and troubleshooting technical issues.
- Process returns, exchanges, and refunds accurately while ensuring customer satisfaction.
- Maintain detailed records of all interactions within our CRM database.
- Collaborate with the team to identify trends in customer feedback and suggest process improvements.
- Adhere to company quality assurance standards and brand voice guidelines during every chat session.
Qualifications
- High school diploma or equivalent required.
- Basic computer skills and proficiency in typing (minimum 35 WPM).
- Strong written communication skills with a focus on grammar and clarity.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Reliable high-speed internet connection and a quiet workspace.
- Willingness to undergo our paid training program and shadowing sessions.