Job Description
Join PhillyTech Solutions as an Entry-Level Chat Support Specialist in Philadelphia and launch your customer service career! We're seeking enthusiastic individuals to provide real-time digital support to our diverse client base. This immediate-start opportunity offers comprehensive training, competitive compensation, and growth potential in a dynamic tech environment. Work from our modern downtown office while making a tangible impact through seamless customer interactions.
Responsibilities
- Deliver real-time chat support to resolve customer inquiries within 2-minute response time
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Upsell premium services during high-engagement conversations
- Maintain 95% customer satisfaction score through empathetic communication
- Participate in daily team huddles to share best practices
- Adhere to strict data privacy and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 50 WPM typing accuracy with strong grammar skills
- Proficient in Microsoft Office and Google Workspace
- Ability to multitask across 3-4 chat windows simultaneously
- Positive attitude and problem-solving mindset
- Availability for flexible shifts including weekends
- Philadelphia residency required (local candidates only)
- No prior experience necessary - training provided