Job Description
Launch your customer service career with NexaConnect Solutions! We're seeking enthusiastic Entry-Level Chat Support Specialists to join our remote team in Virginia. As a first point of contact, you'll resolve customer inquiries via live chat with empathy and efficiency—all while enjoying the flexibility of working from home. No prior experience required—comprehensive training provided!
What We Offer:
- Competitive hourly pay + performance bonuses
- Full remote work setup (equipment provided)
- 401(k) with company match
- Health, dental, and vision insurance
- Clear career advancement path
Responsibilities
- Respond to customer inquiries via live chat within 90 seconds
- Resolve technical issues, billing questions, and product concerns
- Document interactions and resolutions in CRM systems
- Collaborate with tier-2 support for complex escalations
- Maintain 95% customer satisfaction rating
- Adhere to SLAs and company communication protocols
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- 60+ WPM typing speed with 98% accuracy
- Experience with G Suite or Microsoft 365
- Exceptional written communication skills
- Ability to multitask 3-5 concurrent chats
- Resident of Virginia with reliable internet
- Customer service mindset with problem-solving aptitude
- Availability for flexible shifts (including weekends)