Job Description
Launch your customer service career with ClientFirst Solutions! We're seeking passionate Entry Level Chat Support Specialists in Seattle, WA and Ohio to join our remote-first team. Enjoy competitive pay, flexible scheduling, and comprehensive training while delivering exceptional digital support experiences. No prior experience required – we provide all the tools for success!
As a key member of our digital support ecosystem, you'll be the friendly face behind our live chat platform, helping customers resolve inquiries with speed and empathy. Our remote-first culture offers work-life balance while fostering professional growth through mentorship and advancement opportunities.
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Resolve technical issues, billing questions, and product inquiries using knowledge base
- Document interactions accurately in CRM system with detailed resolution notes
- Collaborate with tier-2 support to escalate complex issues efficiently
- Maintain 95% customer satisfaction score through personalized solutions
- Participate in bi-weekly training sessions to enhance product knowledge
- Identify trends in customer feedback to improve support processes
Qualifications
- High school diploma or equivalent; college students welcome to apply
- Minimum 45 WPM typing speed with 98% accuracy
- Exceptional written communication with professional, empathetic tone
- Reliable high-speed internet and quiet home office setup
- Ability to multitask across 3-5 concurrent chat conversations
- Basic proficiency with G Suite, Zendesk, or similar support tools
- Authorized to work in the United States (Seattle, WA or Ohio residency preferred)
- Must pass background check and drug screening