Job Description
Join our award-winning team in Chicago as an Entry Level Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to local customers. This immediate-start opportunity offers comprehensive training, career growth pathways, and a dynamic team environment. If you're a natural problem-solver with excellent communication skills, we want to meet you!
As a cornerstone of our customer experience team, you'll be the first point of contact for resolving inquiries and building lasting relationships. Enjoy competitive pay, health benefits, and a flexible schedule designed for work-life balance. Apply today to start your rewarding career journey!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues using our CRM system while maintaining service quality standards
- Document all interactions accurately in our customer database for seamless follow-up
- Collaborate with support teams to escalate complex issues and ensure resolution
- Identify opportunities to improve customer experience through feedback analysis
- Maintain product knowledge across service offerings to provide accurate information
- Adhere to compliance guidelines and confidentiality protocols in all communications
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience or recent graduate welcome
- Exceptional verbal/written communication skills in English
- Proficient in Microsoft Office Suite and typing 40+ WPM
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Basic familiarity with CRM systems (training provided)
- Valid U.S. work authorization and reliable transportation