Job Description
Join our award-winning customer service team in Albuquerque! We're seeking enthusiastic entry-level professionals to deliver exceptional support experiences. This role offers rapid career growth, comprehensive training, and a dynamic work environment. Perfect for recent graduates or career changers looking to launch in customer service. Immediate start available!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries
- Document interactions in CRM systems with precision
- Collaborate with team to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product knowledge training
- Identify upsell opportunities for account expansion
- Maintain positive brand representation in all interactions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficient in Microsoft Office Suite
- Strong typing skills (40+ WPM)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Flexible availability including weekends/holidays
- Bilingual (English/Spanish) highly desired