Job Description
Join our award-winning customer service team in Columbus and kickstart your career! We're seeking passionate, entry-level professionals to deliver exceptional support experiences. No prior experience required—just your dedication to problem-solving and customer satisfaction. Enjoy competitive pay, comprehensive training, and immediate start in a dynamic environment where your growth matters.
What We Offer:
- Comprehensive paid training program
- Health benefits and 401(k) matching
- Career advancement opportunities
- Modern downtown office with flexible hours
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve billing, technical, and service issues using CRM tools
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with support teams to resolve complex escalations
- Meet performance metrics including CSAT scores and resolution times
- Contribute to process improvement initiatives
- Adhere to compliance and data security protocols
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service or retail experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and web-based tools
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed