Job Description
Join our award-winning customer service team in Fort Worth and kickstart your career with immediate start opportunities! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy comprehensive training, flexible scheduling, and a supportive environment where your growth is prioritized. Perfect for recent graduates or career changers looking to build transferable skills in a dynamic setting. Apply today and start tomorrow!
Responsibilities
- Handle inbound/outbound customer calls, emails, and live chats with professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to resolve complex issues efficiently
- Meet/exceed performance metrics including CSAT and resolution times
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years of customer service experience
- Strong communication and active listening skills
- Proficient with Microsoft Office Suite and CRM platforms
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening