Job Description
Join our award-winning team as an Entry-Level Customer Service Representative in Fort Worth, TX! We're seeking motivated individuals with a passion for helping others to launch their careers in customer support. Enjoy competitive pay, comprehensive training, and opportunities for growth—all with an immediate start date. If you're a people person ready to make a difference, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions and update customer records accurately
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response time and resolution
- Identify upsell opportunities based on customer needs
- Participate in ongoing training sessions to enhance skills
Qualifications
- High school diploma or equivalent (GED)
- 0-2 years of customer service experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Available for flexible shifts including weekends
- Must pass background check and drug screening