Job Description
Join our award-winning customer support team in Milwaukee and launch your career without experience required! ConnectCare Solutions is seeking passionate individuals to deliver exceptional service while gaining valuable professional skills. Enjoy competitive pay, comprehensive training, and immediate start in a dynamic environment. No experience needed – we provide all training! Grow with us while making a real impact in our community.
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries with empathy and professionalism
- Resolve billing, technical, and service inquiries using proprietary systems
- Document interactions accurately in CRM databases with 98% precision
- Collaborate with team leads to escalate complex issues effectively
- Meet daily performance metrics including call volume and resolution targets
- Participate in ongoing skills development sessions
- Maintain 100% adherence to company compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills in English (written/spoken)
- Basic computer proficiency with ability to navigate multiple systems
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset with patience and problem-solving aptitude
- No prior experience required – training provided
- Must pass background check and drug screening
- Authorization to work in the US required