Job Description
Launch your career in customer service with Global Connect Services! We're hosting an exclusive hiring event for passionate individuals seeking no-experience-required Customer Service Representative roles in New York. Join our award-winning team and deliver exceptional support to clients across diverse industries. Enjoy comprehensive training, competitive pay, and rapid career advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify opportunities to enhance customer experiences
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- No prior experience required – we provide full training!
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to thrive in fast-paced, dynamic environments
- Proficiency with basic computer applications
- Customer-centric mindset with patience and empathy