Job Description
Join CityConnect Solutions as a Local Customer Service Representative and launch your career in New Orleans! We're seeking motivated entry-level professionals to provide exceptional support to our community. No prior experience required—comprehensive paid training included. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a supportive environment. Help us deliver outstanding service while growing your skills in a dynamic role.
Responsibilities
- Handle inbound/outbound calls and customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining positive relationships
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory requirements
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new tools
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with empathy and patience
- Reliable transportation to our downtown New Orleans office
- Must pass background check and drug screening