Job Description
Join our award-winning customer service team as an Entry-Level Customer Service Representative! No experience is required – we provide comprehensive paid training to launch your career. Enjoy the flexibility of 100% remote work while supporting Fortune 500 clients with cutting-edge solutions. If you're a natural problem-solver with strong communication skills, this is your opportunity to grow with a company that invests in its people. Benefits include health insurance, paid time off, and career advancement paths. Start your journey today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk platforms
- Meet performance metrics including CSAT scores and resolution times
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs for product knowledge
- Identify upsell opportunities and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent (no experience required)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Reliable high-speed internet and quiet home office setup
- Ability to type 30+ WPM with accuracy
- Proficient with Microsoft Office and basic tech tools
- Flexible availability including evenings/weekends
- Positive attitude with customer-first mindset