Job Description
Join our dynamic team at TechConnect Solutions as an Entry-Level Customer Service Representative! No prior experience is required – we provide comprehensive training to help you succeed. This is your opportunity to launch a rewarding career in customer service while making a real impact in San Jose's thriving tech hub. Enjoy competitive pay, growth opportunities, and a supportive environment where your voice matters.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (no experience required)
- Strong verbal communication skills in English
- Basic computer proficiency and typing ability
- Positive attitude and customer-focused mindset
- Ability to multitask in a fast-paced environment
- Reliable transportation to our San Jose facility
- Must pass background check and drug screening