Job Description
Join our award-winning customer support team in the heart of Seattle! No experience needed – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in one of America's most vibrant cities. Perfect for career changers, recent graduates, or anyone looking to start in tech support.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex escalations
- Meet performance metrics for call quality and resolution times
- Participate in ongoing training and process improvement initiatives
Qualifications
- High school diploma or equivalent (no college required)
- Exceptional communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with willingness to learn new software
- Positive attitude and strong problem-solving mindset
- Reliable internet access for remote work options