Job Description
Are you a people-person ready to launch a rewarding career?
Apex Support Solutions is seeking dedicated Customer Service Representatives to join our growing team in the heart of Atlanta. We are looking for enthusiastic individuals who are eager to learn and grow, even if you have no prior experience.
We believe in investing in our talent. That’s why we provide comprehensive training and mentorship to help you succeed. If you have a friendly demeanor, strong communication skills, and a desire to help others, we want to hear from you!
Why Join Us?
- Competitive Pay: $15.00 - $20.00 per hour based on experience.
- Full Training: No experience needed; we teach you everything.
- Benefits: Health, dental, and vision insurance available.
- Growth: Clear career advancement paths within the company.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with patience and empathy, escalating complex problems when necessary.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain a positive and professional demeanor while representing the company brand.
- Update customer records with accurate information after each interaction.
- Collaborate with team members to ensure a seamless customer experience.
- Identify opportunities to upsell or cross-sell products and services.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is not required but is a plus.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing skills (40+ WPM).
- Ability to multitask in a fast-paced, dynamic environment.
- Strong problem-solving abilities and attention to detail.
- Reliable internet connection and computer for remote work options.