Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in Louisville, KY! We're seeking passionate individuals to deliver exceptional customer experiences with immediate start opportunities. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth is prioritized.
Why Work With Us?
- Immediate start upon hiring
- Comprehensive paid training program
- Health benefits and retirement plans
- Clear career advancement path
- Modern downtown office with free parking
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing, shipping, and product issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics for response times
- Identify upsell opportunities based on customer needs
- Maintain positive brand image through professional communication
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and typing skills (30+ WPM)
- Strong verbal communication abilities
- Empathetic customer-focused mindset
- Ability to multitask in fast-paced environment
- Reliable transportation to downtown Louisville office
- No prior experience necessary – training provided
- Availability to work weekdays and weekends as needed