Job Description
Join our award-winning customer experience team as an Entry Level Customer Service Representative at ConnectHub Solutions! We're seeking enthusiastic individuals with a passion for helping others to kickstart their careers in one of New York's most vibrant industries. This immediate-start role offers comprehensive training, growth opportunities, and a supportive environment where your voice matters. Be part of a company that values employee development and customer satisfaction above all else. Perfect for recent graduates or career changers looking to build foundational skills in communication and problem-solving.
Why Join Us?
- Paid training program
- Health benefits after 60 days
- Career advancement pathways
- Collaborative team culture
- Modern Manhattan office with skyline views
Responsibilities
- Deliver exceptional customer service via phone, email, and chat support
- Resolve customer inquiries and issues efficiently with empathy and professionalism
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
- Uphold company values in all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Ability to work in a fast-paced environment
- Positive attitude with customer-first mindset
- Willingness to work flexible hours including evenings
- No prior experience required – training provided