Job Description
Launch Your Career in Customer Service with Immediate Start!
Join GlobalConnect Solutions, a top-tier BPO leader, as an Entry Level Customer Service Representative in Philadelphia. We're seeking passionate individuals with no prior experience to deliver exceptional support to Fortune 500 clients. Enjoy competitive pay, comprehensive training, and rapid career growth opportunities.
What We Offer:
• $18-$24/hour + performance bonuses
• Paid training and certification
• Health benefits and 401(k)
• Flexible schedule options
• Modern downtown Philadelphia office
Ready to make an impact? Apply today for immediate consideration!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training and process improvement
- Represent company brand with professionalism and empathy
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience welcome
- Strong verbal/written communication skills
- Proficient with Microsoft Office and web applications
- Type 35+ WPM with high accuracy
- Ability to work flexible shifts (evenings/weekends)
- Problem-solving mindset and emotional intelligence
- Passion for helping others and learning new systems