Job Description
Join our award-winning team at Nexus Global Solutions as an Entry-Level Customer Service Representative! We're hiring passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. With immediate start opportunities, this role offers comprehensive training and rapid career advancement. Perfect for recent graduates or career changers seeking dynamic work in Boston's thriving business district.
Our culture celebrates innovation and collaboration, with competitive benefits including health insurance, 401(k) matching, and professional development stipends. Enjoy flexible scheduling options and a hybrid work model that balances office and remote work.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using our proprietary CRM system and knowledge base
- Document interactions accurately in Salesforce while maintaining data quality standards
- Collaborate with technical teams to troubleshoot complex account issues
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives through team feedback
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience (internships accepted)
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite and ability to learn new software quickly
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends during peak seasons
- Valid US work authorization and reliable transportation
- Passion for helping others and building positive customer relationships