Job Description
Launch your customer service career with Dynamic Support Solutions! We're seeking enthusiastic Entry Level Customer Service Representatives in San Antonio to join our award-winning team. No experience required – we provide comprehensive paid training to help you succeed in this rewarding role. Enjoy competitive pay, benefits, and a supportive work environment focused on your growth.
As a key member of our customer experience team, you'll handle inbound calls, resolve inquiries with empathy, and build lasting client relationships. This is your opportunity to develop valuable skills while making a tangible impact on our customers' satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and patience
- Resolve billing, technical, and account issues using proprietary systems
- Document interactions accurately in CRM software for quality assurance
- Collaborate with team members to address complex customer needs
- Meet performance metrics including call resolution time and customer satisfaction scores
- Continuously improve product knowledge through ongoing training modules
- Identify opportunities to enhance customer experience workflows
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Basic computer proficiency with willingness to learn new software
- Ability to work flexible hours including evenings and weekends
- Positive attitude and resilience in fast-paced environments
- No prior experience required – training provided
- Bilingual (English/Spanish) candidates strongly encouraged to apply