Job Description
Join our award-winning team as an Entry Level Customer Service Representative! We're seeking passionate individuals to deliver exceptional support experiences for our diverse client base. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant team environment in Virginia Beach.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities to enhance client relationships
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Basic computer proficiency with MS Office
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Availability to work weekends/holidays as needed
- US work authorization required