Job Description
Join our award-winning customer service team and launch your career with GlobalConnect Solutions! We're seeking enthusiastic Entry Level Customer Service Representatives to deliver exceptional experiences to our clients in Atlanta. This is your opportunity to develop professional skills in a dynamic, supportive environment with immediate start availability. No experience necessary – we provide comprehensive training!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues, product questions, and service requests efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex customer concerns
- Meet performance metrics for response time and resolution rates
- Identify opportunities to improve customer satisfaction processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with MS Office Suite
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and desire to help others
- U.S. work authorization and reliable transportation