Job Description
Join our award-winning team as an Entry-Level Customer Service Representative at Global Solutions Inc. in Wichita! We're hosting a dedicated hiring event for motivated individuals ready to launch their careers in customer support. Enjoy competitive pay, comprehensive training, and a supportive work environment with opportunities for growth. Perfect for recent graduates or career changers seeking stability and advancement.
As a cornerstone of our client experience team, you'll be the friendly voice connecting customers with solutions. We value empathy, efficiency, and a passion for helping others. Our Wichita facility offers modern amenities, flexible scheduling options, and a culture that celebrates teamwork and achievement.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and patience
- Resolve product/service issues using established protocols and CRM tools
- Document interactions accurately in customer databases while maintaining data integrity
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including call quality, resolution rates, and customer satisfaction scores
- Contribute to process improvements through feedback and team collaboration
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or call center experience
- Strong communication skills with clear, articulate speech
- Proficient in Microsoft Office Suite and ability to learn new software quickly
- Excellent problem-solving abilities and conflict resolution aptitude
- Ability to work flexible shifts including evenings/weekends as needed
- Valid driver's license and reliable transportation for on-site shifts
- Background check and drug screen required post-offer