Job Description
Join our award-winning customer service team at ConnectServe Solutions! We're seeking motivated individuals to deliver exceptional support experiences for clients across Philadelphia and New York. This entry-level role offers immediate start and comprehensive training to launch your career in customer success. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our dynamic organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet daily performance metrics for response time and resolution
- Provide feedback to improve customer experience workflows
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong written and verbal communication skills
- Proficient in Microsoft Office and basic tech tools
- Ability to multitask in fast-paced environment
- Empathetic problem-solving approach
- Reliable internet connection for remote work options