Job Description
Join our award-winning remote team as an Entry Level Customer Service Representative! We're seeking passionate individuals to deliver exceptional support experiences from the comfort of your home office. As a key member of our customer success team, you'll resolve inquiries, build relationships, and grow your career in a supportive environment with competitive benefits and advancement opportunities. No experience required – we provide comprehensive training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical and billing issues efficiently using our CRM platform
- Document interactions and maintain accurate case records
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics for response time and resolution
- Contribute to process improvements through feedback
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Proficiency with Microsoft Office and web-based tools
- Type 35+ WPM with high accuracy
- Reliable high-speed internet and quiet workspace
- Ability to work flexible hours including evenings/weekends
- Customer service mindset with problem-solving aptitude