Job Description
Join our award-winning customer service team at Coastal Connect Solutions! We're seeking enthusiastic entry-level professionals to deliver exceptional support experiences to our diverse client base. This role offers rapid career growth, comprehensive training, and a dynamic team environment. Perfect for recent graduates or career changers looking to launch in customer service.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify opportunities to improve service processes
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible shifts including weekends
- Problem-solving mindset with attention to detail
- Basic typing speed of 40+ WPM