Job Description
Join our award-winning customer support team as an Entry Level Customer Service Representative! We're seeking motivated individuals to provide exceptional remote support to our diverse client base. Enjoy a flexible work-from-home environment while building a rewarding career in customer service with competitive benefits and growth opportunities.
What We Offer:
- Comprehensive paid training
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Home office equipment stipend
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing and service issues efficiently
- Document interactions in CRM systems
- Collaborate with technical teams for complex issues
- Maintain customer satisfaction metrics
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- 0-2 years customer service experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Reliable high-speed internet connection
- Ability to work independently in remote setting