Job Description
Join NYC Connect Solutions as an Entry-Level Customer Service Representative and kickstart your career in one of America's most dynamic cities! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional customer experiences. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, benefits, and a vibrant team environment in the heart of Manhattan.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency (typing, navigation)
- Ability to work flexible shifts (including weekends)
- Positive attitude and problem-solving mindset
- Valid US work authorization