Job Description
Immediate Start Opportunity: Launch Your Customer Service Career in Houston!
Houston Solutions Group is seeking passionate individuals to join our award-winning customer service team. No experience required – we provide comprehensive training to set you up for success in this dynamic role. Enjoy competitive pay, full benefits, and a supportive environment where your growth is prioritized.
As a Customer Service Representative, you'll be the face of our brand, delivering exceptional experiences to clients across energy, healthcare, and retail sectors. Our Houston operations center offers modern facilities, flexible scheduling, and clear pathways to advancement.
Why Join Us?
- Comprehensive paid training program
- Health/dental/vision insurance + 401(k) match
- Tuition reimbursement for career development
- Referral bonuses and performance incentives
- Recognition programs for top performers
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with escalation teams for complex resolution
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Adhere to compliance protocols (HIPAA, PCI-DSS)
- Participate in weekly coaching and skill-building sessions
Qualifications
- High school diploma or equivalent (required)
- Minimum 6 months customer service experience preferred
- Proficiency with Microsoft Office Suite
- Strong typing skills (40+ WPM)
- Ability to work rotating shifts (including weekends)
- Clear background check and drug screen
- Valid Texas ID or driver's license
- Spanish bilingualism highly desirable