Job Description
Join Delta Solutions Group's dynamic team as an Entry Level Customer Service Representative! We're hosting a special hiring event in New Orleans to find passionate individuals ready to launch their careers in customer support. No experience necessary – we provide comprehensive training! Enjoy competitive benefits, career growth opportunities, and a supportive work environment in the heart of Louisiana.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex customer concerns
- Meet daily performance metrics for response times and resolution rates
- Contribute to continuous improvement of customer service processes
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency and typing ability (35+ WPM)
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Willingness to work flexible hours including weekends
- Previous customer service experience preferred but not required