Job Description
Join our dynamic customer support team and kickstart your career in New York! We're seeking passionate individuals to deliver exceptional service to local clients. This entry-level role offers immediate start, comprehensive training, and growth opportunities within a supportive environment. Perfect for recent graduates or career changers looking to develop valuable communication and problem-solving skills.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet daily performance metrics for response times and resolution rates
- Proactively identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong verbal and written communication skills
- Proficiency with basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Manhattan office