Job Description
Join our dynamic team as an Entry-Level Customer Service Representative at Apex Solutions Group! We're hosting a hiring event in Charlotte to find passionate individuals ready to deliver exceptional customer experiences. No prior experience required—just your positive attitude and eagerness to learn. Enjoy competitive pay, comprehensive training, and opportunities for career advancement in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using internal tools and resources
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics for call volume and resolution time
- Maintain product knowledge through ongoing training modules
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Patience and problem-solving aptitude
- Reliable internet connection for remote work options
- Flexibility to work evenings/weekends as needed
- Valid U.S. work authorization
- Previous customer service experience preferred but not required