Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career with flexible weekend shifts! At Apex Solutions Group, we value work-life balance and offer a supportive environment where your growth matters. This role is perfect for students, career changers, or anyone seeking weekend flexibility while gaining valuable professional experience.
Enjoy a modern workspace with competitive benefits, including paid training, performance bonuses, and opportunities for advancement. Our Raleigh headquarters features state-of-the-art facilities and a collaborative culture that celebrates diversity and innovation.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Process orders, returns, and account inquiries with precision
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions accurately in CRM systems
- Meet performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
- Participate in weekend shift rotations (Sat/Sun 8AM-5PM)
Qualifications
- High school diploma or equivalent (students welcome)
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Microsoft Office Suite
- Positive attitude and customer-focused mindset
- Flexibility to work weekends and holidays as needed
- No prior experience required - comprehensive training provided
- Must be authorized to work in the United States