Job Description
Join our dynamic team as an Entry Level Customer Service Representative at CustomerFirst Solutions! We're hosting a exclusive hiring event in Charlotte, PA for motivated individuals eager to launch their careers in customer support. No experience necessary – we provide comprehensive training to help you succeed. Enjoy competitive pay, benefits, and a supportive work environment where your growth is our priority. Apply today and become part of our award-winning customer experience team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and resolution rates
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Basic computer proficiency with typing skills (40+ WPM)
- Ability to work flexible shifts including weekends
- Positive attitude and desire to help others
- Valid government-issued ID for background check