Job Description
Join Our Florida Hiring Event! Launch Your Customer Service Career Today
Florida Customer Solutions Inc. is seeking enthusiastic Entry Level Customer Service Representatives to join our dynamic team in Orlando. No experience required – we provide comprehensive training! As a CSR, you'll be the face of our brand, delivering exceptional support to our valued clients. This is your opportunity to grow professionally in a supportive environment while making a real impact on customer satisfaction.
Why Join Us?
- Comprehensive paid training program
- Career advancement opportunities
- Competitive benefits package
- Collaborative team culture
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet and exceed performance metrics (e.g., CSAT, AHT)
- Participate in ongoing training and development
- Identify opportunities to improve customer experience
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Basic computer proficiency (typing 25+ WPM)
- Ability to work in a fast-paced environment
- Positive attitude with customer-first mindset
- Reliable transportation to Orlando office
- Availability to work flexible shifts (including weekends)