Job Description
Join Coastal Solutions Group's award-winning team as an Entry-Level Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals in Virginia Beach and surrounding North Carolina areas. No experience necessary – we provide comprehensive training to launch your career in customer service excellence. Enjoy competitive pay, comprehensive benefits, and a supportive work environment focused on your growth. Apply today to secure your spot at our upcoming hiring event!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet performance metrics for response times and resolution rates
- Participate in ongoing product and service training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to thrive in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Customer service mindset with empathy and patience
- Reliable transportation to Virginia Beach office
- Flexibility to work occasional weekends/holidays
- Positive attitude and eagerness to learn