Job Description
Are you a natural problem solver looking to kickstart your career in Customer Service? Horizon Support Solutions is actively hiring Entry-Level Customer Service Representatives in Chicago, IL.
We believe that great service starts with great people. While prior experience is not required, we are looking for candidates who possess a positive attitude, a strong desire to learn, and the ability to communicate effectively. We provide comprehensive training to ensure your success.
Why Join Our Team?
- Competitive starting salary of $18.00 - $22.00 per hour.
- Full benefits package including health, dental, and vision.
- Paid training program to help you grow.
- Career advancement opportunities within the company.
- A collaborative and inclusive work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer complaints and issues efficiently to ensure high satisfaction levels.
- Accurately document all customer interactions and transaction details in our database.
- Identify customer needs and provide appropriate solutions or escalate to senior staff.
- Maintain a deep knowledge of our products and services to provide accurate information.
- Collaborate with the support team to improve service processes and documentation.
Qualifications
- High school diploma or equivalent is required.
- Strong verbal and written communication skills are essential.
- Basic computer proficiency and ability to learn new software quickly.
- Willingness to work flexible shifts, including evenings and weekends.
- No prior customer service experience is necessary; we train you!
- Must be authorized to work in the United States.