Job Description
Join our award-winning customer service team in Oklahoma City! We're seeking passionate individuals to deliver exceptional experiences for our diverse client base. This is your opportunity to launch a rewarding career in customer support with comprehensive training and growth opportunities. Enjoy a collaborative environment, competitive benefits, and the chance to make a real impact every day.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using our proprietary CRM system
- Document interactions accurately in customer databases for quality assurance
- Collaborate with technical teams to resolve complex customer escalations
- Meet daily performance metrics for response time and resolution rates
- Contribute to process improvement initiatives to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; college coursework preferred
- 0-2 years of customer service or call center experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in Microsoft Office and willingness to learn new software
- Ability to work flexible shifts including weekends and holidays
- Positive attitude and resilience in high-pressure situations